Privacy Policy

1. Who We Are

Observant Security Limited (Company No. 15182797) is a professional security service provider offering manned guarding, mobile patrols, keyholding, CCTV monitoring, and alarm response services.
Registered Address: A9 Park Lane, Castle Vale, Birmingham, England, B35 6LJ
Website: www.observantsecurity.co.uk
Email: abid@observantsecurity.co.uk
Mobile: 07446084868

2. Information We Collect

We may collect and process the following categories of personal data:

Clients and Prospects

  • Name, company name, job title, contact information (email, phone, address)
  • Service requirements and site access details
  • Payment and invoicing details

Employees and Job Applicants

  • Full name, address, contact details, date of birth
  • Identification documents (passport, driving licence)
  • SIA licence number and employment history
  • Right to work documents, criminal record checks

Visitors and CCTV Monitoring

  • CCTV footage and surveillance images
  • Vehicle registration numbers (if applicable)
  • Access logs and visitor records

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and managing contracted security services
  • Staff recruitment, vetting, and payroll
  • Monitoring site safety and deterring criminal activity
  • Invoicing and client relationship management
  • Legal compliance and reporting

4. Lawful Bases for Processing

We process personal data under the following legal bases:

  • Contractual necessity – to fulfil agreed security services
  • Legal obligation – for employment and regulatory compliance
  • Legitimate interests – to ensure operational effectiveness and security
  • Consent – where required for marketing or optional services

5. Data Sharing

We do not sell personal data. Information may be shared with:

  • Law enforcement and regulatory bodies (when legally required)
  • IT service providers and HR/payroll processors
  • Clients (limited to information necessary for site deployment)
  • Licensing and accreditation bodies such as the SIA

All third parties are required to maintain data protection standards.

6. Data Retention

We only keep data for as long as necessary:

  • Client records: Up to 6 years after service ends
  • Employee data: Up to 6 years post-employment
  • CCTV footage: Typically 30 days, unless needed for investigation

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (in specific circumstances)
  • Object to or restrict processing
  • Request data portability (if applicable)

To exercise your rights, please email us at abid@observantsecurity.co.uk.

8. Security Measures

We apply strict security controls including:

  • Encrypted storage and secure transmission
  • Role-based access controls
  • Regular staff training in data protection

9. Cookies and Website Usage

Our website may use cookies to enhance user experience and gather analytics. You can control cookie settings via your browser or when visiting our site.

10. Contact Us

If you have questions or concerns about your personal data or this policy, contact:

Abid (Data Protection Officer)
Email: abid@observantsecurity.co.uk
Mobile: 07446084868
Address: A9 Park Lane, Castle Vale, Birmingham, B35 6LJ

11. Updates to This Policy

This policy may be updated periodically. Please check our website or contact us directly for the most recent version.